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Einstein uses mobile technologies to manage Emergency Department
17/06/2011

The satisfaction of patients treated in the emergency department (ED) of Albert Einstein was only measured by complaints. From May 2010, the institution began to design a project to analyze the daily ED, for example, flow in and out of patients, length of service, shift teams, and the processes involved during health care. The project was presented at the headquarters of IT media during a meeting "1.2.1 Network Health", under the theme "Mobility".

According to the manager of the Albert Einstein Hospital, Alessandro Dalcim, were scored following lines to the beginning of the work: the need, purpose, requirements / technology, rationale and implementation.

"We try to look at each phase of the ED. From the emergency room, triage, pediatrics, emergency, imaging, among others”, said Dalcim.

The technologies used by Einstein were tracking system through the Real Time Location System (RTLS) using the hospital′s wireless infrastructure. Apart from an RTLS tag used for each patient to location within the sorting areas and medical tests (x-ray, ultrasound, etc.).

"All this intelligence in AeroScout Mobile View, which is the application that translates location of tags in business rules, where information is stored and generated alerts, reports, location on the map in real time, patient status, among others."

The project is the first phase, covering the SuperTrak model, which is a shorter service time (between checkin and checkout), easier to analyze the results to follow for the next phases, according to Dalcim.

After the service management, the ED now has metrics for processes, as well as those related to customer satisfaction as waiting time (screening, medical, x-ray, ultrasound, etc.), number of patients waiting, patients who just use the ED as input to perform tests, among others.

"This makes it possible to measure whether the current structure is sufficient in relation to staff, resources, and thus can optimize existing resources and planning for improvement with greater assertiveness."
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